Pensions: overpayments / money owed to members

There is still no formal process for having historical overpayments returned to you, despite this having been promised ‘soon’ at the end of February. This is urgently needed, and agreement on interest payments after an agreed period is also needed.Repayments for all...

Pensions: underpayments / arrears

Many of you have been in touch about significant historical underpayments being demanded by NHS Pensions. I highlighted to NHSE that this causes significant financial hardship in some cases, and where this is due to poor administration of the pensions scheme by...

Pensions: unallocated cash within PCSE

As has previously been reported, there have been large amounts of unallocated money held by NHSE via PCSE/Capita, some of which relates to GP pensions. Needless to say, if you have paid money to Capita which sits in this pot, it has not been allocated to your pension,...

Pensions: contact and complaints handling

PwC are carrying out ongoing workshops to bring Capita staff up to speed on what they should and should not be doing in relation to complaints and queries regarding pensions We agreed that information should be put on the PCSE website to outline what has been agreed,...